Returns Policy
Return & Exchange Policy
Please note: Aditi Collection does not offer refunds on any online orders. We only offer returns or exchanges under the conditions mentioned below.
How to Request a Return or Exchange
- Raise a request via WhatsApp at +91 8591668707.
- Message format: “Return Request for Order <Your Order ID> – [Your Full Name]”
- Mention the reason for your return/exchange.
- Attach clear images of the product. For defective/incorrect items, images are mandatory.
- Ensure the product is unworn and unwashed.
- Do not remove the original clothing tag.
- Requests are reviewed within 24–48 hours.
Shipping the Return
- We do not offer reverse pickup services.
- You must courier the product to the following address:
Aditi Collection
Shop No 1, Samruddhi Heights,
Near Swami Samarth Math, Besides Godbole Store,
Cosmos Bank Lane, D L Vaidya Road,
Dadar West, Mumbai, Maharashtra – 400028
Exchange Processing Time
Once we receive the returned item in proper condition, we will process the exchange within 2–3 working days.
Exchange Guidelines
- Exchanges are allowed within 7 days of delivery.
- Products must be unused, unwashed, and in original condition with all tags and packaging.
- Products received damaged must be supported with photos.
- No return/exchange on discounted or sale items.
- Only one exchange allowed per product. No re-exchange thereafter.
How to Pack an Exchange Parcel
- Ensure the item is unused and packed with all original tags (if applicable).
- Garments/fabrics without tags are still eligible for exchange.
- Pack securely to avoid damage in transit.
- Include your shipping label inside the parcel.
Cancellation Policy
- Orders cannot be modified once confirmed.
- In case of emergencies, contact us immediately to request cancellation.
Contact Us
Phone: +91 8591668707 (Tuesday – Sunday: 11 AM – 6 PM)
Email: aditicollection.mumbai@gmail.com